Pick the route that gets you a useful answer fastest.
Four direct lines for support, sales, press and security. Or use the form below and we’ll pass it to the right person. A real human replies.
Help with your filing
Stuck on a cage, missing a relief, or something in the app isn’t behaving. Real humans reply, Monday to Friday.
Sales & partnerships
Advisor plans for accounting practices, client seats, and partnerships with firms and employers.
Press & media
Interview requests, briefings, and commentary on Sri Lankan tax policy and the 2023 and 2025 amendments.
Security disclosures
Report a security issue responsibly. PGP key on request. 90-day disclosure window from first triage.
Or fill this in. We’ll get it to the right person.
We’re a small team and we read every message. Expect a reply within one business day, often sooner in filing season.
- We never share your contact details with third parties.
- Handled under the Personal Data Protection Act, No. 9 of 2022.
- Real humans reply. No autoresponders during business hours.
Quick tax question? Signed-in filers can ask the owl any time, or try the help centre.
Made in Sri Lanka.
A distributed Sri Lankan team. Reach us by email first and we’ll find a time to talk.
- General
- hello@taxwise.lk
- Privacy
- privacy@taxwise.lk
- Hours
- Mon–Fri · 09:00–18:00 IST
What to expect after you write to us.
These are commitments, not measured averages. This is our first filing season; once we have a full season of data, we’ll publish actual reply times on the status page.
| Channel | Target reply | Coverage |
|---|---|---|
| Filing season (Sep–Nov) | Within 1 business day | Mon–Fri, with extended hours in the run-up to 30 November |
| Off-season | Within 1 business day | Mon–Fri, 09:00–18:00 IST |
| Critical (locked out, a deadline at risk) | Within 4 business hours | Mon–Fri during business hours |
| Press enquiries | Within 2 business days | A first reply or acknowledgement |
| Security disclosures | Within 24 hours | First triage; 90-day responsible-disclosure window |